Return & Refund
We aim to provide a satisfying shopping experience. Please review our cancellation and return policies below.
Order Cancellation
You may cancel your order anytime before the product is shipped. Canceled orders will receive a full refund. Once the product is shipped, cancellations are not permitted.
Return & Exchange (If Applicable)
We accept returns on eligible products within 7 days of delivery.
Return Eligibility:
- The item must be unopened and in the same condition as received, including original packaging.
- A receipt or proof of purchase is required to complete a return.
Conditions:
- If the return is due to customer preference or choice, the customer will be responsible for return shipping fees, which may vary based on the carrier.
- If the return is due to a product defect or error on our part, we will cover the shipping fees.
Return Instructions:
When returning items, please clearly mark the package with "ChiNoodles Return" to ensure proper processing.
Return Address:
ATTN: ASL GLOBAL LOGISTICS INC.
Tel: +1 626-503-0015
17588 Rowland St, City of Industry, CA 91748
Important Note:
Minor variations in packaging due to batch differences are normal and not considered product quality issues. Custom or personalized items are not eligible for returns.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 3 business days to the original payment method.
Late or Missing Refunds
If you haven’t received your refund, please check with your bank or card provider as processing times can vary. If the issue isn't addressed, reach out to our customer service team at support@chinoodles.com.